Software for organizing customer service across tickets, chat, email, phone and social media, with queue, history and metrics.
Machine translation from Portuguese. The original data in Portuguese is the source. View the original in Portuguese
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Prefer Brazilian or international companies that provide human support in Brazilian Portuguese, as this makes implementation and day-to-day support of the product easier.
In alphabetical order. No software pays to appear or to change position.
Gladly Software, Inc.
Gladly is a customer service and helpdesk platform aimed at large companies in the e-commerce segment. It offers an API and integrations with Shopify, BigCommerce, Magento, Salesforce and Slack, plus SOC 2 compliance.
InternationalUpdated on Help Scout
Help Scout is a customer service and helpdesk software available for iOS and Android. It offers an API and integrations with Salesforce, Linear, WhatsApp and Zapier, and has SOC 2 compliance.
InternationalUpdated on Intercom
Intercom helpdesk is a customer service and helpdesk tool with AI ticketing. Available on the Web platform, it serves large enterprises in the e-commerce and fintech segments. It offers an API, SSO, integrations with Salesforce, HubSpot, Zendesk, Freshdesk and Zapier, and SOC 2 and ISO 27001 compliance.
InternationalUpdated on Kapture
Kapture is a web-based customer service and helpdesk software aimed at large companies in the BFSI, digital native, and energy and utilities segments. It has an API and integrations with Zoho, Jira, WhatsApp, Facebook, and Instagram, and ISO 27001 and SOC 2 compliance.
InternationalUpdated on Tidio
Tidio is a customer service and helpdesk software available for web, Windows, macOS, iOS and Android. It serves the ecommerce, services, finance and SaaS segments, offers single sign-on (SSO), integrations with Zendesk, Shopify, Zapier, WordPress and Instagram, and SOC 2 compliance.
InternationalUpdated on Lime Connect (Userlike) GmbH
Userlike is a customer service and helpdesk software aimed at large companies in the automotive and e-commerce segments. It offers WhatsApp automation and campaigns, API, SSO, integrations such as Freshdesk and GitHub, support in Portuguese and ISO 27001 compliance.
InternationalUpdated on Zendesk
Zendesk para atendimento ao cliente é uma plataforma de atendimento e helpdesk que atende clientes em todos os canais. Disponível na web, atende grandes empresas do varejo, oferece API e integrações com Shopify, TikTok Shop e WhatsApp, com conformidade ISO 27001 e LGPD. (in Portuguese)
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