# Zendesk

Machine translation from Portuguese. The original data in Portuguese is the source.

Zendesk is a customer service and helpdesk software for ticket management, aimed at large companies in the financial services segment. It has an API and integrations with Microsoft Teams, Klaviyo, GIPHY and WhatsApp, plus SOC 2 and ISO 27001 compliance.

Vendor: [Zendesk](https://softoteca.com.br/fornecedor/zendesk-2) · Updated on 2026-10-20

## Indicators

Insufficient data.

## Fact sheet

| Field | Value | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| What it solves | Ticket management | Editorial, not verified | [vendor's website](https://www.zendesk.com/ "TicketingTrack, organize, and resolve all your tickets in one place") | 2026-10-20 |
| Company sizes served | Large business | Editorial, not verified | [vendor's website](https://www.zendesk.com/ "Built for businesses of all sizes From startups to enterprises, we deliver the specialized support you need to win.") | 2026-10-20 |
| Industries served | financial services | Editorial, not verified | [vendor's website](https://www.zendesk.com/ "RetailTurn service into smarter selling") | 2026-10-20 |
| API available | Yes | Editorial, not verified | [vendor's website](https://www.zendesk.com/marketplace "Using our API and apps framework you can build pretty much anything.") | 2026-10-20 |

## Integrations

| Integration | Type | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| GIPHY | Native | Editorial, not verified | [source](https://www.zendesk.com/marketplace) | 2026-10-20 |
| Klaviyo | Native | Editorial, not verified | [source](https://www.zendesk.com/marketplace) | 2026-10-20 |
| Microsoft Teams | Native | Editorial, not verified | [source](https://www.zendesk.com/marketplace) | 2026-10-20 |
| WhatsApp | Native | Editorial, not verified | [source](https://www.zendesk.com/marketplace) | 2026-10-20 |

## Compliance

| Item | Status | Source | Checked on |
| --- | --- | --- | --- |
| ISO 27001 | Declared by the vendor | [source](https://www.zendesk.com/trust-center) | 2026-10-20 |
| SOC 2 | Declared by the vendor | [source](https://www.zendesk.com/trust-center) | 2026-10-20 |

## Categories

- [Customer service and helpdesk](https://softoteca.com.br/en/category/atendimento-helpdesk)

## How to cite

Published catalog of Softoteca. Each data point states its origin and the date it was checked; data collected from the vendor's website links to the source page. The texts in this file are machine translations from Portuguese, and the original data in Portuguese is the source. When citing, use the canonical URL.

Canonical URL: https://softoteca.com.br/en/software/zendesk
Original in Portuguese: https://softoteca.com.br/software/zendesk