# Weni by VTEX

Machine translation from Portuguese. The original data in Portuguese is the source.

Weni by VTEX is a customer service and helpdesk solution that offers an AI agent for retail (Auto-pilot) and human service with AI support (Co-pilot). It serves large companies in the B2B and B2C segments and has ISO 27001 compliance.

Vendor: [VTEX](https://softoteca.com.br/fornecedor/vtex) · Updated on 2026-10-18

## Indicators

Insufficient data.

## Fact sheet

| Field | Value | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| What it solves | AI agent for retail (Auto-pilot), human service with AI support (Co-pilot) | Editorial, not verified | [vendor's website](https://www.vtex.com/pt-br/press/weni "Auto-pilot, an AI-powered agent tailored for retail that minimizes escalation to human agents") | 2026-10-18 |
| Company sizes served | Large business | Editorial, not verified | [vendor's website](https://www.vtex.com/pt-br/press/weni "delivering data-driven, AI-powered CX for enterprise brands and retailers") | 2026-10-18 |
| Industries served | B2B, B2C | Editorial, not verified | [vendor's website](https://www.vtex.com/pt-br/press/weni "B2B and B2C businesses powered by VTEX will benefit from intuitive support options") | 2026-10-18 |

## Compliance

| Item | Status | Source | Checked on |
| --- | --- | --- | --- |
| ISO 27001 | Declared by the vendor | [source](https://www.vtex.com/pt-br/trust) | 2026-10-18 |

## Categories

- [Customer service and helpdesk](https://softoteca.com.br/en/category/atendimento-helpdesk)

## How to cite

Published catalog of Softoteca. Each data point states its origin and the date it was checked; data collected from the vendor's website links to the source page. The texts in this file are machine translations from Portuguese, and the original data in Portuguese is the source. When citing, use the canonical URL.

Canonical URL: https://softoteca.com.br/en/software/weni-by-vtex
Original in Portuguese: https://softoteca.com.br/software/weni-by-vtex