# SysAid

Machine translation from Portuguese. The original data in Portuguese is the source.

SysAid is a customer service and helpdesk software for incident management. Available for iOS, it serves the government segment, offers an API and integrations with Azure Active Directory, Jira, Confluence, Asana and Active Directory.

Vendor: [SysAid Technologies](https://softoteca.com.br/fornecedor/sysaid-technologies) · Updated on 2026-10-20

## Indicators

Insufficient data.

## Fact sheet

| Field | Value | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| What it solves | incident management | Editorial, not verified | [vendor's website](https://www.sysaid.com/ "Incident management, request fulfillment, CMDB, change management, and SLAs, all configured by your team") | 2026-10-20 |
| Platforms | iOS | Editorial, not verified | [vendor's website](https://www.sysaid.com/ "Download the SysAid app on the App Store") | 2026-10-20 |
| Industries served | government | Editorial, not verified | [vendor's website](https://www.sysaid.com/ "By industry Healthcare Education Government Manufacturing") | 2026-10-20 |
| API available | Yes | Editorial, not verified | [vendor's website](https://www.sysaid.com/pricing "Connect SysAid to your existing tools via native integrations, or use the developer API") | 2026-10-20 |

## Integrations

| Integration | Type | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| Active Directory | Native | Editorial, not verified | [source](https://www.sysaid.com/service-management/integrations) | 2026-10-20 |
| Amazon S3 | Native | Editorial, not verified | [source](https://www.sysaid.com/service-management/integrations) | 2026-10-20 |
| Asana | Native | Editorial, not verified | [source](https://www.sysaid.com/service-management/integrations) | 2026-10-20 |
| Azure Active Directory | Native | Editorial, not verified | [source](https://www.sysaid.com/service-management/integrations) | 2026-10-20 |
| Confluence | Native | Editorial, not verified | [source](https://www.sysaid.com/service-management/integrations) | 2026-10-20 |
| Jira | Native | Editorial, not verified | [source](https://www.sysaid.com/service-management/integrations) | 2026-10-20 |

## Categories

- [Customer service and helpdesk](https://softoteca.com.br/en/category/atendimento-helpdesk)

## How to cite

Published catalog of Softoteca. Each data point states its origin and the date it was checked; data collected from the vendor's website links to the source page. The texts in this file are machine translations from Portuguese, and the original data in Portuguese is the source. When citing, use the canonical URL.

Canonical URL: https://softoteca.com.br/en/software/sysaid
Original in Portuguese: https://softoteca.com.br/software/sysaid