# Kapture

Machine translation from Portuguese. The original data in Portuguese is the source.

Kapture is a web-based customer service and helpdesk software aimed at large companies in the BFSI, digital native, and energy and utilities segments. It has an API and integrations with Zoho, Jira, WhatsApp, Facebook, and Instagram, and ISO 27001 and SOC 2 compliance.

Vendor: [Kapture](https://softoteca.com.br/fornecedor/kapture) (International) · Updated on 2026-10-20

## Indicators

Insufficient data.

## Fact sheet

| Field | Value | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| Platforms | Web | Editorial, not verified | [vendor's website](https://www.kapture.cx/terms-and-conditions "Kapture CX is a full-featured, cloud-based customer experience and CRM platform delivered on a subscription basis.") | 2026-10-20 |
| Company sizes served | Large business | Editorial, not verified | [vendor's website](https://www.kapture.cx/ "Deployed across 1,000+ enterprises in 60+ countries") | 2026-10-20 |
| Industries served | BFSI, digital native, energy and utilities | Editorial, not verified | [vendor's website](https://www.kapture.cx/ "BFSI BFSI Retail Retail Travel Travel Digital Native Digital Native Energy & Utilities Energy & Utilities") | 2026-10-20 |
| API available | Yes | Editorial, not verified | [vendor's website](https://www.kapture.cx/terms-and-conditions "along with reporting, dashboards, and REST APIs that allow integration with third-party tools") | 2026-10-20 |

## Integrations

| Integration | Type | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| Facebook | Native | Editorial, not verified | [source](https://www.kapture.cx/integrations) | 2026-10-20 |
| Instagram | Native | Editorial, not verified | [source](https://www.kapture.cx/integrations) | 2026-10-20 |
| Jira | Native | Editorial, not verified | [source](https://www.kapture.cx/integrations) | 2026-10-20 |
| WhatsApp | Native | Editorial, not verified | [source](https://www.kapture.cx/integrations) | 2026-10-20 |
| Zoho | Native | Editorial, not verified | [source](https://www.kapture.cx/integrations) | 2026-10-20 |

## Compliance

| Item | Status | Source | Checked on |
| --- | --- | --- | --- |
| ISO 27001 | Declared by the vendor | [source](https://www.kapture.cx/trust-center) | 2026-10-20 |
| SOC 2 | Declared by the vendor | [source](https://www.kapture.cx/trust-center) | 2026-10-20 |

## Categories

- [Customer service and helpdesk](https://softoteca.com.br/en/category/atendimento-helpdesk)

## How to cite

Published catalog of Softoteca. Each data point states its origin and the date it was checked; data collected from the vendor's website links to the source page. The texts in this file are machine translations from Portuguese, and the original data in Portuguese is the source. When citing, use the canonical URL.

Canonical URL: https://softoteca.com.br/en/software/kapture
Original in Portuguese: https://softoteca.com.br/software/kapture