# Intercom helpdesk

Machine translation from Portuguese. The original data in Portuguese is the source.

Intercom helpdesk is a customer service and helpdesk tool with AI ticketing. Available on the Web platform, it serves large enterprises in the e-commerce and fintech segments. It offers an API, SSO, integrations with Salesforce, HubSpot, Zendesk, Freshdesk and Zapier, and SOC 2 and ISO 27001 compliance.

Vendor: [Intercom](https://softoteca.com.br/fornecedor/intercom) (International) · Updated on 2026-10-19

## Indicators

Insufficient data.

## Fact sheet

| Field | Value | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| What it solves | AI ticketing | Editorial, not verified | [vendor's website](https://www.intercom.com/ "With an omnichannel inbox, AI-powered ticketing, and Copilot working alongside your human team") | 2026-10-19 |
| Platforms | Web | Editorial, not verified | [vendor's website](https://www.intercom.com/integrations "Fin handles live chat across web and mobile through Intercom's Messenger") | 2026-10-19 |
| Company sizes served | Large business | Editorial, not verified | [vendor's website](https://www.intercom.com/ "Intercom for scale: Startups, Small business, Enterprise") | 2026-10-19 |
| Industries served | e-commerce, fintech | Editorial, not verified | [vendor's website](https://www.intercom.com/ "Intercom for industries: Technology, Ecommerce, Fintech, Gaming") | 2026-10-19 |
| API available | Yes | Editorial, not verified | [vendor's website](https://www.intercom.com/integrations "REST API Connect any system to Fin using a custom REST API data connector. Webhooks") | 2026-10-19 |
| Single sign-on (SSO) | Yes | Editorial, not verified | [vendor's website](https://www.intercom.com/security "Intercom integrates with Okta, Azure AD, and OneLogin for SSO") | 2026-10-19 |

## Integrations

| Integration | Type | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| Discord | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| Freshdesk | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| HubSpot | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| Notion | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| QuickBooks | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| Salesforce | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| Segment | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| Snowflake | Via API | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| WhatsApp | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| Zapier | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |
| Zendesk | Native | Editorial, not verified | [source](https://www.intercom.com/integrations) | 2026-10-19 |

## Compliance

| Item | Status | Source | Checked on |
| --- | --- | --- | --- |
| ISO 27001 | Declared by the vendor | [source](https://www.intercom.com/security) | 2026-10-19 |
| SOC 2 | Declared by the vendor | [source](https://www.intercom.com/security) | 2026-10-19 |

## Categories

- [Customer service and helpdesk](https://softoteca.com.br/en/category/atendimento-helpdesk)

## How to cite

Published catalog of Softoteca. Each data point states its origin and the date it was checked; data collected from the vendor's website links to the source page. The texts in this file are machine translations from Portuguese, and the original data in Portuguese is the source. When citing, use the canonical URL.

Canonical URL: https://softoteca.com.br/en/software/intercom-helpdesk
Original in Portuguese: https://softoteca.com.br/software/intercom-helpdesk