# HelpDesk

Machine translation from Portuguese. The original data in Portuguese is the source.

HelpDesk is a customer service and helpdesk software for multichannel ticket management via email, chat, Messenger and SMS. Available for web, Windows and macOS, it offers an API, SSO, integrations with Shopify, WooCommerce, HubSpot, Salesforce and Klaviyo, and SOC 2 compliance.

Vendor: [Text](https://softoteca.com.br/fornecedor/text) · Updated on 2026-10-20

## Indicators

Insufficient data.

## Fact sheet

| Field | Value | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| What it solves | Multichannel ticket management (email, chat, Messenger, SMS) | Editorial, not verified | [vendor's website](https://www.helpdesk.com/ "Email, live chat, Messenger, and SMS in one inbox") | 2026-10-20 |
| Platforms | Web, Windows, macOS | Editorial, not verified | [vendor's website](https://www.helpdesk.com/ "Browser-based, with desktop apps for Mac and Windows.") | 2026-10-20 |
| API available | Yes | Editorial, not verified | [vendor's website](https://www.helpdesk.com/ "Workflows connect to tools like Shopify, Salesforce, and HubSpot through predefined actions, or to anything else through webhooks and the API.") | 2026-10-20 |
| Single sign-on (SSO) | Yes | Editorial, not verified | [vendor's website](https://www.helpdesk.com/pricing "SSO and audit logs") | 2026-10-20 |

## Integrations

| Integration | Type | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| HubSpot | Native | Editorial, not verified | [source](https://www.helpdesk.com/integrations) | 2026-10-20 |
| Klaviyo | Native | Editorial, not verified | [source](https://www.helpdesk.com/integrations) | 2026-10-20 |
| Salesforce | Native | Editorial, not verified | [source](https://www.helpdesk.com/integrations) | 2026-10-20 |
| Shopify | Native | Editorial, not verified | [source](https://www.helpdesk.com/integrations) | 2026-10-20 |
| Slack | Native | Editorial, not verified | [source](https://www.helpdesk.com/integrations) | 2026-10-20 |
| Webflow | Native | Editorial, not verified | [source](https://www.helpdesk.com/integrations) | 2026-10-20 |
| WooCommerce | Native | Editorial, not verified | [source](https://www.helpdesk.com/integrations) | 2026-10-20 |
| WordPress | Native | Editorial, not verified | [source](https://www.helpdesk.com/integrations) | 2026-10-20 |

## Compliance

| Item | Status | Source | Checked on |
| --- | --- | --- | --- |
| SOC 2 | Declared by the vendor | [source](https://www.helpdesk.com/) | 2026-10-20 |

## Categories

- [Customer service and helpdesk](https://softoteca.com.br/en/category/atendimento-helpdesk)

## How to cite

Published catalog of Softoteca. Each data point states its origin and the date it was checked; data collected from the vendor's website links to the source page. The texts in this file are machine translations from Portuguese, and the original data in Portuguese is the source. When citing, use the canonical URL.

Canonical URL: https://softoteca.com.br/en/software/helpdesk
Original in Portuguese: https://softoteca.com.br/software/helpdesk