# Gladly

Machine translation from Portuguese. The original data in Portuguese is the source.

Gladly is a customer service and helpdesk platform aimed at large companies in the e-commerce segment. It offers an API and integrations with Shopify, BigCommerce, Magento, Salesforce and Slack, plus SOC 2 compliance.

Vendor: [Gladly Software, Inc.](https://softoteca.com.br/fornecedor/gladly-software-inc) (International) · Updated on 2026-10-20

## Indicators

Insufficient data.

## Fact sheet

| Field | Value | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| Company sizes served | Large business | Editorial, not verified | [vendor's website](https://www.gladly.ai/customer-data-security "Built for enterprises that need security, compliance, and reliability") | 2026-10-20 |
| Industries served | e-commerce | Editorial, not verified | [vendor's website](https://www.gladly.ai/ "Gladly is the only retail-trained AI Commerce solution for the modern customer journey.") | 2026-10-20 |
| API available | Yes | Editorial, not verified | [vendor's website](https://www.gladly.ai/integrations "Where can I find Gladly's API information?") | 2026-10-20 |

## Integrations

| Integration | Type | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| Aircall | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Amazon Connect | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| BigCommerce | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Fivetran | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| JIRA | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Klaviyo | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Loop | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Magento | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Messenger | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Qualtrics | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Recharge | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Salesforce | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Segment | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Shopify | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |
| Slack | Native | Editorial, not verified | [source](https://www.gladly.ai/integrations) | 2026-10-20 |

## Compliance

| Item | Status | Source | Checked on |
| --- | --- | --- | --- |
| SOC 2 | Declared by the vendor | [source](https://www.gladly.ai/customer-data-security) | 2026-10-20 |

## Categories

- [Customer service and helpdesk](https://softoteca.com.br/en/category/atendimento-helpdesk)

## How to cite

Published catalog of Softoteca. Each data point states its origin and the date it was checked; data collected from the vendor's website links to the source page. The texts in this file are machine translations from Portuguese, and the original data in Portuguese is the source. When citing, use the canonical URL.

Canonical URL: https://softoteca.com.br/en/software/gladly
Original in Portuguese: https://softoteca.com.br/software/gladly