# Dynamics 365 Customer Service

Machine translation from Portuguese. The original data in Portuguese is the source.

Dynamics 365 Customer Service is a customer service and helpdesk software. It uses the Microsoft Cloud, which allows keeping personal data within the EU Data Boundary, offers encryption and deployment with support from FastTrack.

Vendor: [Microsoft](https://softoteca.com.br/fornecedor/microsoft) (Brazilian company) · Updated on 2026-10-20

## Indicators

Insufficient data.

## Fact sheet

| Field | Value | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| Data and privacy | The Microsoft Cloud allows keeping personal data within the EU Data Boundary | Editorial, not verified | [vendor's website](https://www.microsoft.com/pt-br/privacy?icid=DSM_Footer_Company_Privacy "O Marco de Delimitação de Dados da UE da Microsoft permite que os clientes armazenem e processem seus dados na UE") | 2026-10-20 |
| Security | Data protection with encryption and other security best practices | Editorial, not verified | [vendor's website](https://www.microsoft.com/pt-br/privacy?icid=DSM_Footer_Company_Privacy "Protegemos rigorosamente seus dados usando criptografia e outras práticas recomendadas de segurança.") | 2026-10-20 |
| Implementation | Integration and training conducted by Microsoft experts and partners (FastTrack) | Editorial, not verified | [vendor's website](https://www.microsoft.com/pt-br/dynamics-365/products/customer-service "Entre no mercado confiantemente com integração e treinamento conduzidos por especialistas e parceiros da Microsoft.") | 2026-10-20 |

## Categories

- [Customer service and helpdesk](https://softoteca.com.br/en/category/atendimento-helpdesk)

## How to cite

Published catalog of Softoteca. Each data point states its origin and the date it was checked; data collected from the vendor's website links to the source page. The texts in this file are machine translations from Portuguese, and the original data in Portuguese is the source. When citing, use the canonical URL.

Canonical URL: https://softoteca.com.br/en/software/dynamics-365-customer-service
Original in Portuguese: https://softoteca.com.br/software/dynamics-365-customer-service