# Chatwoot

Machine translation from Portuguese. The original data in Portuguese is the source.

Chatwoot is a customer service and helpdesk software with an AI agent for support. It operates on the web platform, serving e-commerce, local businesses, logistics and delivery, and fintech and insurance. It has an API, SSO, WhatsApp integration and SOC 2 compliance.

Vendor: [Chatwoot Inc](https://softoteca.com.br/fornecedor/chatwoot-inc) · Updated on 2026-10-19

## Indicators

Insufficient data.

## Fact sheet

| Field | Value | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| What it solves | AI agent for support | Editorial, not verified | [vendor's website](https://www.chatwoot.com/ "Open source customer support platform with a shared inbox, live chat, a help center and an AI agent.") | 2026-10-19 |
| Platforms | Web | Editorial, not verified | [vendor's website](https://www.chatwoot.com/ "Plug in a Twilio number and take calls in and out from the browser.") | 2026-10-19 |
| Industries served | e-commerce, local businesses, logistics and delivery, fintech and insurance | Editorial, not verified | [vendor's website](https://www.chatwoot.com/ "01E-commerce 02Local businesses 03Logistics & delivery 04Fintech & insurance") | 2026-10-19 |
| API available | Yes | Editorial, not verified | [vendor's website](https://developers.chatwoot.com/api-reference/introduction "Chatwoot provides three categories of APIs, each designed with a specific use case in mind:") | 2026-10-19 |
| Single sign-on (SSO) | Yes | Editorial, not verified | [vendor's website](https://www.chatwoot.com/features "SSO / SAML Single sign-on support") | 2026-10-19 |

## Integrations

| Integration | Type | Origin | Source | Checked on |
| --- | --- | --- | --- | --- |
| WhatsApp | Via API | Editorial, not verified | [source](https://www.chatwoot.com/features) | 2026-10-19 |

## Compliance

| Item | Status | Source | Checked on |
| --- | --- | --- | --- |
| SOC 2 | Declared by the vendor | [source](https://www.chatwoot.com/security) | 2026-10-19 |

## Categories

- [Customer service and helpdesk](https://softoteca.com.br/en/category/atendimento-helpdesk)

## How to cite

Published catalog of Softoteca. Each data point states its origin and the date it was checked; data collected from the vendor's website links to the source page. The texts in this file are machine translations from Portuguese, and the original data in Portuguese is the source. When citing, use the canonical URL.

Canonical URL: https://softoteca.com.br/en/software/chatwoot
Original in Portuguese: https://softoteca.com.br/software/chatwoot